Spectrum Field Services, Inc. joined a small group of companies in the Mortgage Field Services Industry in 1987, to provide inspection and property preservation & maintenance services to the mortgage banking industry.
As one of the early entrants into the fledgling mortgage field service industry, Spectrum had the opportunity to, and has continued to be successful at, evolving as the industry has matured and new business opportunities have emerged.
THE SPECTRUM ADVANTAGE
Since its inception, Spectrum’s core values and approach to its various lines of business can be defined in four important ways:
Creative Solutions
Spectrum’s approach is to focus on creative solutions to meet each client’s needs by creating service approaches tailored to their unique requirements. To support this, Spectrum uses its own proprietary technology, along with a mobile application, SpectrumMobile, to facilitate agility, thoroughness, and efficiency.
Industry Innovation
Spectrum’s commitment to innovation and industry involvement has aided in the evolution and integrity of the industry. Because it was one of the forerunners in the field service industry, it had the opportunity to have a major role in the development of “best practices” for the industry.
- Through its launch of SpectrumImage in the early 1990’s, Spectrum introduced digital photos to the field service industry, replacing Polaroid and 35mm photos.
- Spectrum began to capture imbedded metadata in photos submitted by our vendors, which made it possible to easily identify any duplicate photos received.
- While Reverse Mortgages (Home Equity Conversion Mortgages “HECM”) had been in existence since the early 1960’s, Reverse Mortgage inspections had never been performed. In the early 2000’s, even before the FHA had implemented rules of refinancing HECM loans, making them a very popular option for members of the aging “Boomer” generation to borrow against their home’s equity, Spectrum developed the first Reverse Mortgage Inspection protocols.
- In conjunction with Pruvan Technologies, Spectrum was the first nationwide company to incorporate geo-coding in each photo taken, allowing inspectors to prove that they were at the correct property while performing their work.
- Through its Prism technology, in the mid 2010’s, Spectrum introduced the ability for inspectors to quality control inspections at the point of inspection. Using SpectrumMobile,inspectors would be alerted to any incorrect, conflicting, or missing information on their inspections, allowing them to address the problem while still at the property.
Industry Involvement
It has been important to Spectrum to be heavily involved in the industries served by the company. Spectrum has been a very active participant, serving on committees, boards, and councils, as well as contributing articles for industry publications, participating on panels at industry conferences, and presenting numerous training sessions at industry events.
Proven Stability
Another hallmark of Spectrum has been its stability, which is particularly measurable with its network of independent contractors in the field and with Spectrum’s own employees.
Spectrum utilizes a network of over 1,000 independent contractors to complete our inspections. Because its inspectors are truly the “lifeblood of the business,” from the time a Spectrum employee is hired, it is imparted to them to always treat its inspectors with professionalism and respect. Consequently, many of these inspectors have been affiliated with Spectrum for a decade or longer.
Spectrum has had the great advantage of very low turnover with its own employees. More than 70% of Spectrum’s in-house staff have at least two years of experience with the company. And more than one-fourth of Spectrum’s staff are veterans with more than a decade of experience, resulting in a highly trained and very knowledgeable workforce.